Your privacy is important to us and we comply with the Data Protection Act 1998.
Who we are
FPA Pleasure is owned and run by Rolesar Limited, trading as FPA Pleasure, in partnership with the sexual health charity FPA.
FPA runs the site on a day-to-day basis. A percentage of all product sales, plus the entire amount of any donation made through this website, or through FPA’s JustGiving account (see below) goes directly to FPA.
By placing an order with FPA Pleasure you declare that you are of the appropriate legal age to purchase any products you order. If you are under the legal age you must not place an order. We are not obliged to fulfil any orders you place and will not knowingly process them.
Why we collect information
We collect information from visitors to our website to help us understand how the site is used so we can improve it, to process any orders you place, to send information to you when you have requested this and for marketing and promotions.
The information we collect
We record and store information about all visits made to the FPA Pleasure website. This information will not identify you; it may include:
- which pages are visited
- how visitors arrive at the website
- which browsers and operating systems visitors use
- the internet domain and IP address visitors use to access the website.
If you have a Google account and have previously logged into it on the device you are using to access our website, we may collect information from Google such as your age group, gender and interests. We can't and don't link this information to you or use it to identify you.
When you create an account, place an order, sign up for email updates, use our contact form or correspond with us by phone or email you may need to provide some or all of the following personal information:
- your name
- your email address
- your delivery and billing addresses and phone number(s)
- if you register an account, your username and password
- your age
- the gender you identify as
- your communication and marketing preferences.
If you order from the FPA Pleasure website we will collect information about any purchases you make from us.
When you are logged into our website you are no longer anonymous to us and we will collect information about any orders you make.
If we give you (or you choose) a username and password to access your account, you are responsible for keeping these confidential.
A cookie is a small text file stored on your computer. We use a number of different cookies on our website. We use them to keep track of your shopping session, enable you to go through checkout, to give you a better, more personal experience or to help us learn what we are doing well and where we can improve.
The table below lists the cookies we collect and what information they store.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|
We hope you will be happy for us to use these cookies but, if not, please take one of the following actions.
- Delete our cookies after visiting the website (you can set your browser to delete all cookies when you close it).
- Make sure your web browser is set up to reject cookies and/or to let you browse anonymously (if you do this, you will not be able to shop through this website).
- Don’t visit our website at all.
Analytics advertising cookies We use Google Analytics Demographics and Interest Reporting service. This helps us understand information about our website visitors such as age group, gender and interests. This information is gathered and stored by Google. We can't identify you from this information. Google records information using cookies named ‘AID‘ and ‘TAID‘. These can be used to link your activity across different devices if you’ve previously signed in to your Google Account on another device. More information about Google advertising cookies. You can use Ads Settings to control which advertising cookies you receive.
Session cookies If you log in to your website account we use a session cookie to remember that you’ve logged in. Without it, you would need to log in every time you visited a new page in your account. We also use a session cookie to remember what you have placed in your shopping basket and allow you to go through the checkout process. Session cookies only last until you close your browser.
Controlling and deleting cookies If you prefer not to have cookies stored on your computer you can use your browser to reject them. You can also delete any cookies already stored on your computer. More information about cookies and how to control and delete them can be found at www.aboutcookies.org.
How we use the information we collect
Any anonymous information is used to help us improve our website.
Any personal details you provide will be stored by FPA Pleasure and may be used:
- by us and our processors to process and deliver any orders you place
- for any purposes related to your order, including verifying your identity
- to maintain your account with us
- to keep in touch with you by email or post where requested. You may opt-out or alter your preferences at any time
- to contact you for customer satisfaction and market research purposes
- to provide you with content which is tailored to your individual tastes
- where we have a legal right or duty to use or disclose your information (including for crime and fraud prevention and related purposes).
Sharing information with others
The information we collect from our website is for the use of FPA Pleasure only, unless stated otherwise.
We will never pass your personal information to a third party without your consent, except
- to companies acting on our behalf in performing our normal business (for example to process and deliver your order and accept payment)
- when obliged to do so by law.
We only give these companies the information they need to perform their services and we work closely with them to make sure your privacy is respected and protected.
If you have agreed that we can contact you for marketing purposes we may send you emails and other communications relating to products and services which we think will be of interest and relevance to you. You can opt-out at any time.
We will not sell or pass any of your personal details to any third parties for marketing purposes.
Online donations to FPA can be made through the following secure website:
FPA (Family Planning Association) is a registered charity, number 250187.
Accessing your personal information
You are entitled to find out if we hold any personal information about you and to access this information. You can ask us to amend and/or delete this information should it not comply with the Data Protection Act. Please email email@example.com or write to FPA Pleasure, care of FPA, 23–28 Penn Street, London N1 5DL for more information.