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FREE UK STANDARD DELIVERY ON ALL ORDERS OVER £25 •  DISCREET PACKAGING AND BILLING

Terms and conditions

These terms and conditions apply to your use of the www.fpapleasure.co.uk website and to any orders you place through this website.

This page along with our Privacy Policy, Delivery Policy and Returns Policy gives you information about us and the terms and conditions that apply when you visit and shop on our website.

Your use of this website means you agree to these terms and conditions.

About us

FPA Pleasure is owned and run by:

  • Rolesar, trading as FPA Pleasure, a company incorporated in England, registration number 9321697. Our registered address is Unit 4b, Riverside Road, Pride Park, Derby DE24 8HY. Our VAT number is 213599402.
  • FPA, a company incorporated in England, registration number 887632. Registered address is 23-28 Penn Street, London N1 5DL. Registered charity, number 250187.

When you order products through the website your contract is with Rolesar Limited  trading as FPA Pleasure and the use of 'we' and 'our' in these terms and conditions refers to FPA Pleasure. Rolesar Limited are responsible for processing and fulfilling your order.

FPA maintains the website and provides the content and editorial. A percentage of all product sales, plus the entire amount of any donation made through this website, or through FPA’s JustGiving account goes directly to FPA.

Eligibility to order

Age of consent

By placing an order with FPA Pleasure you declare that you are of the appropriate legal age to purchase any products you order. If you are under the legal age you must not place an order; we are not obliged to fulfil any orders you place and will not knowingly process them.

Delivery address

We can currently only deliver orders to addresses in the UK, Republic of Ireland and Channel Islands. Orders placed for delivery overseas will be cancelled and refunded.

Our contract with you

All orders are subject to availability and acceptance by us. When you place an order you are offering to buy the product(s) you have ordered from us. We will send an order acknowledgement to the email address you provide. The confirmation email does not mean that your order has been accepted.

For the avoidance of doubt, your order will be accepted and the contract between FPA Pleasure and you will only be formed when we despatch your order. Until then we reserve the right to refuse to accept your order for any reason. If we do not accept your order we will contact you to let you know and you'll receive a full refund of any payment you have made.

Availability

Products are offered subject to availability. If we are unable to supply you with a product, for example because it's out of stock or no longer available, or because of an error in the price on our website, we will not process your order.

If you have already paid for the product, we will refund you the full amount of the product as soon as possible. If we are unable to supply any of the products you order, we will also refund any delivery costs charged as soon as possible.

No substitute product will be sent to replace the unavailable product.

We may not be held liable if products are out of stock or unavailable.

Cancellation and returns

You may cancel your order for any reason within 21 days, beginning the day after you receive your order. After you return your unwanted goods, you will receive a full refund plus a refund of any standard delivery charges. If you paid to upgrade your delivery option we will only be able to refund the equivalent of our standard delivery charge.

To cancel a contract in accordance with your legal right to do so, you just need to let us know in writing that you want to cancel. The easiest way to do this is to email us at: returns@fpapleasure.co.uk or write to us at: FPA Pleasure Returns, Unit 4b, Riverside Road, Pride Park, Derby DE24 8HY.

If you are emailing us or writing to us, please include details of your order to help us to identify it, including the order reference number. If you send us your cancellation notice it is effective from the date you send us the email or three days after you post your written notice to us.

You must return the products to us as soon as reasonably possible and at your own cost, unless a product is faulty, incorrect or not as described.

This cancellation right does not apply in the case of sealed goods if they have become unsealed after delivery, unless the product is defective.

You must take reasonable care of the product(s) before you return them and ensure they have not been damaged.

How to return a product

Please return the product(s) accompanied by your completed returns in suitable packaging to ensure it reaches us in good condition. You will find a returns form in your shipment. You must also return the products to us as soon as reasonably possible and at your own cost, unless a product is faulty, incorrect or not as described.

We will refund the purchase price and original delivery charge of any goods returned no later than 14 days from the day your returned products reach us, or we receive proof of postage of the returned products. We will refund you using the same means of payment you used for the initial transaction, unless expressly agreed otherwise.

Please note that if you fail to take reasonable care of returned products, or fail to return the product to us, we will be entitled to make a claim against you for any losses which we suffer.

The right of cancellation can only be exercised by you, the purchaser of the product, and not by a third party.

Prices, delivery charges and payment

The prices of the product are given in pounds sterling and are inclusive of VAT (where applicable, unless otherwise stated) at the current rates.

The prices are exclusive of delivery charges. The total cost of your order is the price of the products ordered and delivery charges as set out in the Delivery section.

It is possible that, despite our reasonable efforts, some products on our website may be incorrectly priced. If we discover an error in the price of the products you have ordered, we will contact you to inform you of this error and you may continue to purchase the product at the correct price or cancel your order. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you of this. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the products to you at the incorrect (lower) price.

You accept our right to modify our prices at any time. If this affects an existing order we will notify you.

Payment

All payments must be made immediately through PayPal.

If you require a VAT invoice, please contact us.

Competitions, offers and promotions

From time to time FPA Pleasure may run competitions, offers and promotions through the website. Separate terms and conditions will apply to these.

Any offer or discount codes issued by FPA Pleasure must be entered when you go through the checkout process and are valid only for full price items unless otherwise stated. We can only accept one offer or discount codes per purchase. They cannot be used with any other offer, promotion or discount code.

We cannot apply offer or discount codes to orders after they have been placed, so please make sure that you enter them correctly and check that the relevant offer has been applied before you continue through the checkout process.

Offer or discount codes can only be used ONCE per customer unless otherwise stated.

Where we are offering a free gift with a product, we shall only provide one free gift per transaction (irrespective of how many products are purchased). The free gift is subject to availability and we reserve the right to change the free gift for a gift of equivalent value.

Where we are offering a Multibuy Discount, if any goods are returned (except for an exchange where products are faulty/defective), we are entitled to either require the return of all goods delivered as part of that Multibuy offer at your cost, or charge you for the goods retained by you at the full price quoted on this site.

Offer or discount codes apply to online orders at www.fpapleasure.co.uk only.

FPA Pleasure reserve the right to withdraw promotions and offer or discount codes at any time.

Delivery

We accept orders for delivery to addresses in the United Kingdom, Republic of Ireland and Channel Islands only. Delivery will be made to the address provided by you when you placed your order.

The estimated time for you to receive an order by Standard Delivery is 2-5 working days from the day the order is received.

There are also other delivery options available to you. These are set out for you at checkout and on our customer help pages.

In any event, orders should be delivered no later than 30 days after you place your order. If we are unable to despatch your order within that time we will contact you with an estimated delivery date. In these circumstances you have the right to cancel the order and receive a full refund.

FPA Pleasure will not be liable or responsible if your delivery is affected by an event outside our control including delays caused by the transportation services, or in the event of the loss of your order. If a delivery is late, you must inform us as soon as possible. We will then contact the delivery service to start an enquiry. Enquiries may take some time.

As soon as your product(s) are delivered to you, you are responsible for them.

We want you to be happy with your purchase. If you are unhappy with your order in any way, please contact us as soon as possible.

Our products, images and descriptions

We take all reasonable care to ensure that the details, descriptions, images and prices of products listed are correct. However, to the extent permitted by applicable law, we do not warrant that the product descriptions, colours, images or other content are accurate, complete, reliable, current, or error-free.

Any customer reviews of the products we sell are the opinion of the person who left the review and do not form part of the product description or details. We shall not be liable if any of the information contained in a customer review is inaccurate.

Copyright

Any material found on our website, including text and images, may not be copied, downloaded, reproduced, republished, broadcast or transmitted in any way except for your own personal non-commercial use. The content of the website may not be used for any other purpose without our express written permission.

Your use of the website grants no rights to you in relation to copyright, design, trade marks or other of our intellectual property rights (or the intellectual property rights of third parties). You agree not to adapt, alter or create any derivative work from any of the material contained in this site.

Our liability

We do not in any way seek to exclude or limit our liability for:

  • death or personal injury caused by our negligence or that of our employees and agents
  • fraudulent misrepresentation by us or our employees or agents.

You have certain rights under the law. These include that any products supplied by us will be of satisfactory quality and fit for their intended purpose. Nothing in these terms is intended to affect these statutory rights. For more information about Your statutory rights contact Your local Citizens Advice Bureau or Trading Standards Office.

If we breach these terms we shall only be liable for losses which are a reasonably foreseeable consequence of such a breach, up to a maximum of the purchase price of your order. Losses are foreseeable where they could be contemplated by you and us at the time of entering into this agreement.

Information provided about the products is intended to be used for educational or informational purposes only. The statements and products are not intended to diagnose, treat, cure or prevent any condition or disease. Please consult with your own doctor or health care practitioner regarding the suggestions and recommendations made on this website.

We provide the FPA Pleasure website 'as is' and do not warrant that availability of the website, the content contained on the website, or your use of the website will be uninterrupted or error free, that defects will be corrected, or that this website or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials.

We are not responsible for:

  • losses not caused by our breach
  • indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time of entering into this agreement, for example loss of profits or loss of opportunity
  • failure to provide the website or to meet any of our obligations under this agreement where such failure is due to events beyond our control
  • "Events beyond our control" means any cause beyond our reasonable control which prevents us from providing the website or fulfilling any of our other obligations under this agreement and includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident, terrorist activity and acts of God.

Where the products have been purchased for commercial, business or resale purposes, we have no liability, howsoever arising, in respect of any express or implied condition, warranty or term, statement, representation whether statutory or otherwise, relating to the goods supplied. The buyer accepts that he is best placed to insure against losses which arise by virtue of any breach of this agreement and warrants that he carries adequate insurance in this respect.

Registering for an account

We offer you the opportunity to register for a personal account. When you register, any personal data you provide us with will be stored in our database.

You can access and update your personal details in the "My Account" section at any time. We will only use your personal information in accordance with our Privacy Policy.

You are responsible for maintaining the confidentiality of your password and user name and are responsible for all activities that are carried out under them. We will not be responsible for losses suffered by you where your password or user name is used by someone else unless this is due to our negligence. You agree to notify us immediately if you become aware of or suspect any unauthorised use of your password or user name.

Your use of this website

By accepting the terms you confirm that all information and details proved by you to us are true, accurate and up to date in all respects and at all times.

The website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and its use. You agree not to upload or transmit through the website any computer viruses or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer’ and any material which is defamatory, offensive or of an obscene character.

You agree that in using the website you will not: (i) use the website in any way that causes, or is likely to cause the site or access to the site to be interrupted, damaged, or impaired in any way; (ii) use the website for any purpose that could damage the name of FPA, FPA Pleasure or Rolesar or any goodwill attached to the website; (iii) use the website for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party; (iv) access or attempt to access the accounts of other users or attempt to penetrate the website security measures; nor (v) use the website for any purpose other than your personal use.

We reserve the right to suspend, restrict or terminate your access to the website at any time without notice if we have reasonable grounds to believe that you have breached any of these restrictions or if we suspect fraudulent account activity or behaviour. This shall not limit our right to take any other action against you that we consider appropriate.

Indemnity

You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable legal fees, resulting from any third party claim, action, or demand resulting from your use of the website. You also agree to indemnify us for any loss, damages, or costs, including reasonable legal fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.

Third party websites

We may link to other websites or material which is beyond our control. We are not responsible for such sites or material, nor do we review or endorse them. We will not be liable, whether directly or indirectly, for the privacy practices or content of such websites nor any damage, loss or offence caused or alleged to be caused in connection with, the use or the reliance on any such advertising, content, products, materials or services available on such external sites or resources.

Severability

Should any part of this agreement or its paragraphs, sub-paragraphs or clauses be found invalid it shall not affect the remaining paragraphs, sub-paragraphs and clauses.

Waiver

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. These Terms and the order summary sent to you together form a contractual whole and constitute the entirety of the contractual relations between us.

Entire terms and conditions

These terms and condition form the entire basis of any agreement between us.

Law and jurisdiction

These terms and conditions shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.

Your statutory rights are unaffected.

Changes to these terms

We reserve the right to change or modify these terms from time to time. We publish the date that the terms were last updated and if we make what we consider significant changes we will highlight these. It is your responsibility to check for such changes. If you do not wish to accept the new terms you should not continue to use the website. If you continue to use the website after the date on which the change comes into effect, your use of the website indicates your agreement to be bound by the new terms.

Last updated June 2015.